Frequently Asked Questions

Interested in becoming a BYT delivery location?
To be a BYT delivery location please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Interested in opening a BYT shop?
To inquire about BYT shop locations please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Having trouble with your account or checking out?
For any technical issues please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Where are my meals cooked?
All of your BYT meals are cooked in our very own custom-built commercial kitchen right here in Shelbyville, TN! We’ve equipped our kitchen with state of the art technology that allows our expert culinary team to create healthy meals, using only natural ingredients, that will stay fresh in your fridge for 5-7 days.

What are your delivery days/ordering cutoff times?
The BYT order cut-off deadline is 24 hours prior to the pickup/ship date selected.

Do I need to cook the food?
Nope! Each meal is fully cooked and it just needs to be re-heated.

I'm allergic to __________, how can I be sure my food is safe?
At BYT, we care about the safety of our customers. All of our chefs are trained and certified in proper food handling procedures. We take food allergies very seriously. While we do our best to avoid allergen cross-contamination, our facility is used to process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens, so we cannot assume any liability for adverse reactions to food prepared or delivered by BYT.

What is your service area?
We currently offer in store pickup at one of our storefront locations in Shelbyville, Lewisburg or Tullahoma Tennesee.  We are also now shipping so that you can enjoy BYT all over the USA.

What time can I expect my meals?
If you select ship as your preferred option: Your order will ship from our Shelbyville location on the date selected and will arrive at the delivery address you provided via UPS.  Shipping times will vary based on the UPS delivery schedule but don't worry, your meals are professionally packaged for a cool safe ride.

Do I need to be home to receive my meals?
No, you don't need to be home in order for us to ship; UPS will leave your meals on your doorstep.

Can I pickup my meals?
We currently offer in store pickup at one of our storefront locations in Shelbyville, Lewisburg or Tullahoma Tennesee.  We are also now shipping so that you can enjoy BYT all over the USA.

What if I miss the cutoff time to order for delivery on a specific day? Can you squeeze my order in and still ship on the day I want?
Unfortnately no, we are not able to add in additional orders after the cutoff time has passed. However, we would love to serve you on the next upcoming ship date or you can visit one of our storefront locations and choose your meals from our coolers.